Public Utilities

There are two different gas suppliers: city gas and LP gas (propane gas). Depending on the gas supply your place is connected to, which gas supplier you need to contact is different. Please make sure to check which gas supplier your apartment/house is connected to before contacting them.   You can also start and stop a gas service by phone.

For details about specific procedures, please directly contact the gas provider you have a contract with.

Contact a company written on a gas meter or gas cylinder.

When you want to start using electricity or stop an electricity supply, you need to get in touch with your local power company via either phone or the Internet. For more details of the process, please contact a power company directly.

To use drinking water in your place, you need to apply to the water supplier in advance. This process also applies to the time when you want to cancel the supply of water.

Business Hours：

Weekdays 8：30 - 19：00

Weekends & Holidays 9：00 - 17：00

Inquiries in Japanese：Water and Sewage Bill Customer Service Center 0749-27-2802

Inquiries in Portuguese, English or Chinese (Tue & Wed):Human Rights Policy Division 0749-30-6113